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3. Check Wi-Fi Network Names and Passwords. TabCam can only join Wi-Fi
networks with names and passwords containing only letters and numbers. If the
Wi-Fi router is WPA/WPA2 Enterprise, it is very possible the wrong password
may cause the user's login to be locked. Please check with MIS to unlock it.
4. Make sure your TabCam’s firmware version is the latest one.
The Power and Network LED lights are steady, but my TabCam is not
detected by the software.
1. Make sure your the computer/tablet is connected to the same Wi-Fi network
(same SSID) as the TabCam.
2. Security software (firewall, anti-virus) installed on your computer may be blocking
communication between TabCam and the computer/tablet. Your Wi-Fi router also
may be blocking some TCP/UDP ports. When these ports are blocked, TabCam
cannot access the Wi-Fi network. Please check with MIS to unblock them. Below
is a list of ports used by TabCam.
I can see my TabCam in the list, but I cannot see the live view when I select
the TabCam.
There may be some signal strength issues with the Wi-Fi connection. Please go through
the following steps:
1. TabCam and your computer/tablet must be within 45 feet (13m) of your Wi-Fi
router.
2. There may be other devices using your Wi-Fi network at the same time.
Bandwidth usage, packet loss and other connection elements may cause the
poor video quality.
3. Make sure your Internet connection has a minimum upload speed of 2.8 Mbps.
4. Your Wi-Fi router must be 802.11 g/n compatible.
The video quality of TabCam is poor or is frequently disconnected.
This is also an issue regarding the strength of the Wi-Fi connection. You can follow the
previous steps to check.
I could use my TabCam before, but now I cannot see my TabCam in the list
and the Network LED light is always flashing.
There may some setting issues with the Wi-Fi router. Please check the following steps:
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